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Terms and Conditions of Booking

PLEASE TAKE TIME TO READ THE FOLLOWING TERMS & CONDITIONS BEFORE BOOKING. On completion of this booking, you will be agreeing to follow these terms. 1. PRE-BOOKING ONLY Online booking is essential. Participants must pre-book their class space prior to the event. We will be unable to accommodate drop-in attendances. Bookings will only be taken on acceptance of our terms and conditions along with a declaration of understanding that sessions must not be attended if they or anyone within their household are displaying COVID-19 symptoms or are known to have been in contact with anyone with COVID-19 2. CONTACTLESS PAYMENT Pre-payment is required at the time of booking through bank transfer. Places will only be guaranteed once payment has been received. Please make payment via bank account (using your child's name as the reference) to the following account: Mrs Chantelle Riddle Account no - 11039460 Sort code - 110639 Merchandise can be purchased at class via cash. Alternatively, merchandise can be ordered and paid for by bank transfer prior to collection/delivery. 3. LIMITED CLASS SPACES Class sizes will be restricted in line with government guidelines or following the guidelines from the class venue. A sibling discount of 20% is available for additional siblings. 4. CANCELLATION BY MOO MUSIC If a class is cancelled by Moo Music due to illness, adverse weather, venue problems etc, we will endeavour to arrange a replacement session - if this is not possible you will be credited with a class. 5. NON ATTENDANCE BY CUSTOMER Due to current restrictions on numbers it may not be possible to attend a different class/venue. Please contact us as soon as you can to see if we can accommodate you. However, Moo Music is under no obligation to refund or transfer your money in the event that you are unable to attend your pre-booked class. 6. HEALTH Please do not attend if you are suffering from any symptoms of COVID-19. These symptoms include, but are not limited to a high temperature, a new and continuous cough and a loss or change to sense of smell and/or taste. On the class booking form, customers should indicate if they fall into the vulnerable category or are pregnant. Please also make your class leader aware of this upon your arrival at class. Hand sanitiser will be available at all times for the use prior to and after the session. Class leader will wash hands thoroughly for at least 20 seconds with soap and water before and after every session and hand sanitiser will be use as appropriate. We will adhere to the ‘catch it, kill it, bin it approach’ and tissues will be made available at all sessions. 7. CLASS TIMINGS Please move away from the class area promptly at the end of the class to allow time for cleaning in preparation for the next class. If you arrive early for class, please do not take a place until the class leader indicates for you to do so. We would ask that you do not arrive more than five minutes before your allocated class start time to allow us to clean and ventilate the space. It will also allow us to minimise contact between the ‘bubbles’ that will have been formed by the class booking system. Appropriate time will be left between sessions to allow attendees to completely clear the premises before the next session attendees arrive. We would ask that you support us in this as indicated above. You are welcome to wear face coverings and/or gloves to class if you wish but this is no longer mandatory. 8. CLASS RESOURCES & PROPS Families will be provided with a Moo Music Prop Bag upon arrival at class. It is the responsibility of the parent/carer to ensure that they only use their own equipment provided in the bag. There will also be the use of shared props during class such as the parachute or props for co-operation activities. At the end of the class, please place all your equipment back in your bag and return to the allocated tub at the front of the class so that everything can be thoroughly cleaned and sanitised. Mats will be cleaned before sessions but we suggest baby moovers bring their own blanket to place over the mat. 9. SUPERVISION Please ensure that you supervise your children during the session – they love it when you join in! Food must not be consumed during the class as we need to be considerate of allergies and the choking hazards for younger children in the class. It also adds to our already extensive cleaning regime. Adults must not bring hot drinks to the class and please ensure you take responsibility for yours and your child’s own cold drinks to avoid spillages and to prevent another child drinking from them. 10. ADULT TO CHILD RATIO There is no longer a restriction on adult attendees so additional adults are more than welcome to join in. Older siblings are also able to attend classes, for example, if they have a school INSET day. However, please make us aware of this before attending so we can provide the space. (Younger siblings aged four months and under will be able to attend for free to our Mixed or Mini Moo sessions, provided supervision is still maintained for the older sibling). 11.CLEANLINESS AND HYGIENE PRACTICES Moo Music has always placed great importance on cleanliness and hygiene but our cleaning regime will be even more rigorous in the light of COVID-19, but we ask for you support in this. Please ensure you let us know if anything is accidently soiled during class so it can be dealt with – we know little ones can sometimes be a little bit sick or have a nappy leakage and that’s ok – we will be able to sort the problem but we need to know about it. Please remove shoes (adults and children) before taking your place on the mats – this is really essential to helping us keep a safe and clean environment for our little ones. In line with our intense cleaning regime, we will no longer be providing a matted area in the middle of the class circle. We therefore recommend you provide your little ones with grip socks to avoid slipping (especially during bubble use). 12.TOILETS AND HAND WASHING FACILITIES These will vary from venue to venue so please adhere to their policies with regards to use of facilities and disposal of nappies/waste. 13. FIRST AID/EMERGENCIES PPE will be available to administer or support with First Aid but parents and carers are reminded they must supervise their child for safety purposes. 14.TRACK AND TRACE Families are required to provide up to date contact details at the point of booking. Should contact tracing be needed, these details will be used, and all customers will be required to agree to this use of their data. Anyone who tests positive should alert the class leader via chantelle@moo-music.co.uk or 07841 939722 so that the track and trace process can be started as soon as possible. 15. MANAGEMENT OF CONFIRMED CASES OF COVID-19 The class leader will liaise with Public Health England and adhere to any advice on actions that should be taken by the local health protection team. A record will be kept of class participants and parents/carers in each of the classes. 16.PROCEDURE IN THE EVENT OF A LOCAL/NATIONAL LOCKDOWN OR GOVERNMENT REATRICTIONS THAT REQUIRE OUR CLASSES TO STOP In the event that we need to stop classes due to local or national guidance, classes will be offered online, as a class credit or refunded.